高等教育出版


 

 
 
篇名
臺灣家長對高等教育服務品質特性歸類與評價之研究   全文下載 更多文章
並列篇名
How Parents in Taiwan Evaluate and Classify Higher Education’s Quality and Other Characteristics
作者 湯堯蘇建洲
中文摘要
本研究目的主要在於評估臺灣家長對於高等教育服務品質之意見,以提供大學行政決策之參考依據。本研究文獻基礎是透過國內外期刊等,進而探討高等教育服務議題,並分別整理出課程教學、學習支援與職涯輔導等品質構面,以及其所屬要素題項,做為高等教育服務品質評估量表之建構基礎。本研究之方法依據為透過焦點團體與驗證性因素分析(confirmatory factor analysis, CFA)檢驗量表信效度,其次透過857位家長的意見蒐集,使用Kano二維品質模式與其改良模式結合重要性—滿意度模式,探討我國家長對於高等教育服務品質特性之歸類與評價。本研究發現,學校可參考家長意見,提升課堂內外的課程教學規劃與品質管控、加強就業升學輔導與其成效檢核調整,以及審慎評估學生經濟援助政策與學生事務投資效益。最後,本研究依據研究發現提出相關之建議,俾利於評估與提升高等教育服務品質之參考依據。
英文摘要
The main purpose of this study is to assess the opinions that parents have of higher education in Taiwan, and further help universities in Taiwan make pertinent administrative changes. This study collected data and analyzed findings from previous studies on higher education; subsequently, the results of the analysis generated a scalogram to illustrate overall quality of institutions of higher education in Taiwan. Three major dimensions of quality were identified: curriculum and teaching, learning support and career counseling, each of which included sub-categories. The research method adopted in this study was to test the validity and reliability of the scalogram by organizing focus groups and performing confirmatory factor analysis. The second step involved interviewing 857 parents to evaluate how they perceived higher education, using Kano’s two-dimensional quality model and the importance-satisfaction analysis model. The analysis of the parents’ opinions revealed that universities should enhance their programs and quality control for extracurricular activities, (students’) coursework as well as the teaching skills of faculty members; reinforce, evaluate, and adjust career counseling vis-à-vis employment and studies; and assess financial assistance policies for students and investment returns on student affairs. Lastly, this study offers suggestions for assessing and enhancing the quality of higher education in Taiwan.
起訖頁 065-099
關鍵詞 Kano二維品質模式高等教育服務品質重要度—滿意度分析模式Kano’s two-dimensional quality modelquality of higher education serviceimportance-satisfaction analysis model
刊名 教育研究集刊
期數 201309 (59:3期)
出版單位 國立臺灣師範大學教育學系
DOI 10.3966/102887082013095903003  複製DOI
該期刊-上一篇 可要求個人為品格負責嗎?道德運氣對於個體品格責任的挑戰
該期刊-下一篇 足量運動及運動時間點對高中生體適能、創造思考能力與數學學科成就之影響
 
   
  國立臺灣師範大學教育學系教育研究集刊 Department of Education, National Taiwan Normal University
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